A smarter check-in not only enables superior customer service during the meet & greet process, it also provides better data quality and faster process improvement.
RFID & NFC
Hotels, hospitals and airlines, which normally meet and greet a huge base of customers, are heading to employee RFID and NFC, connecting with customer’s smartphones to enable a smoother and faster check-in.
Upon arrival of the airport, customers are allowed to check in at a kiosk, where frequent flyers are equipped with an RFID-enabled wireless bag tag, with detailed information which can then be sent to their phones. Continue Reading →